How to Fix Solve Error Code RH-01 rh01 retrieving information from server in Android Google Play Store

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The Error Code RH-01 or rh01 occurs when Android Google Play Store faces an Error retrieving information from server. The “Error rh01” happens due to Play store updates and cache. So we have to uninstall the updates to get rid of this rh 01 problem. There are mainly two fix /  solutions to solve this problem.

Solve Error Code rh01 in Android Google Play Store

Solve Error RH-01 or rh01 in Android Google Play Store

Solution 1 :

Remove You Google Account and Re-add it

  • Open The Settings
  • Scroll Down to “Accounts” and tap on it
  • Touch the name of Account you want to remove
  • Touch the Menu icon on the Top right of the screen
  • Select Remove the Account
  • Now Reboot and Re-ADD the account

RE-ADD GMAIL ACCOUNT :  When you Open the play store again login with you Google account again or you can re-add Gmail account by going to Settings > Accounts > Google > Click on menu button and Select ADD account > Enter your password and email.

Solution 2 :

Step 1: Removing Google Account

Step 2 : Clearing cache and Data for Google Apps

  1. Go to Settings
  2. Select to Application Manager or Apps
  3. Swipe to All , look for Google Play Services
  4. Clear Data Cache and Click Force Stop
  5. NOW do the Same With Google PLAY STORE, Google Services Framework, Download Manager
  6. Reboot your Phone, it should be working fine now

fix Error Code rh01 in Android Google Play Store
By applying the above solution you can remove the Error rh-01.

(8) Comments

8 Comments to How to Fix Solve Error Code RH-01 rh01 retrieving information from server in Android Google Play Store

  1. February 9, 2016

    Thanks the solution worked fore me to fix error retrieving rh-01.

  2. February 15, 2016

    I have tried everything mentioned. Called google support as well. They recommended same solution. Still, its not working. Please help

    • February 15, 2016

      Try other methods if possible : you can see many other error types in the related post section.

    • June 11, 2016

      It didn't work

  3. March 29, 2016

    Thank u, my problem got resolved

  4. May 8, 2017


  5. May 8, 2017

    nothing effin works...tried everything. need to go to my metropcs store and most likely upgrade!

  6. July 1, 2017

    गुगल प्ले स्टोर त्रुटी RH-01 सभी कुछ किया परन्तु समस्या ठीक नही हुई कृप्या मेरी सहायता करें ।मोबाइल नम्बर 09013554002 है ।


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